Refund Policy for Campaign Engineer, Form Engineer, and Profile Engineer
Summary
This Refund Policy aims to ensure transparency and fairness for all users while protecting against fraudulent activities. Refunds are available within the first 15 days, subject to verification, and processed within 7-10 business days upon approval. Submit a refund request at https://support.vitaltechresults.com/
This Refund Policy outlines the conditions under which users can request refunds for subscriptions to Campaign Engineer (https://campaign.engineer), Form Engineer (https://form.engineer), and Profile Engineer(https://profile.engineer). Each product is offered on a Software as a Service (SaaS) basis, which means refunds are only available under specific conditions as detailed below.
Definitions
Refund: The return of payment for a subscription or service provided by Vital Tech Results under specific conditions.
Subscription: A paid plan that grants the user access to one or more of our SaaS products.
Key Sections
Refund Eligibility: Conditions under which refunds can be requested.
Fraud Prevention: Measures to prevent abuse and malicious use of our services.
Refund Process: Steps for submitting and processing refund requests.
1. Introduction
Our goal is to ensure our users have a positive experience with Campaign Engineer, Form Engineer, and Profile Engineer. However, if you are unsatisfied with your subscription, we offer a limited refund policy under the following terms.
2. Refund Eligibility
Eligibility Period: Refunds are available within the first 15 days of your subscription start date. Any refund request made after 15 days will not be eligible.
Applicable Services: This refund policy applies exclusively to Campaign Engineer, Form Engineer, and Profile Engineer and is not applicable to any other services or products offered by Vital Tech Results.
Requesting a Refund: Users must submit a refund request within the eligible timeframe through our support portal -> https://support.vitaltechresults.com/, specifying the product (Campaign Engineer, Form Engineer, or Profile Engineer) and the reason for the refund request.
3. Fraud Prevention and Abuse Policy
As a SaaS provider, we prioritize protecting our platform and users from fraudulent activities and misuse. Recently, we experienced fraudulent activity involving our Form Engineer application, where a bad actor created an account with the intent of malicious form creation. To safeguard against such misuse, we carefully assess refund requests to ensure they are genuine and meet our eligibility criteria.
Purpose of Refund Policy: This policy is in place to prevent abuse of our services and to ensure fair access for all legitimate users.
Account Verification: We reserve the right to review the activity history of accounts associated with refund requests. Accounts found engaging in malicious activities, such as spam or harmful content creation, will be ineligible for refunds.
Exceptions: Refund requests from users with a verified history of constructive use are more likely to be honored, provided they meet the 15-day eligibility requirement.
4. Refund Process
To request a refund, please follow these steps:
Contact Support: Use our support portal to submit a refund request https://support.vitaltechresults.com/, clearly stating your refund request and reason for dissatisfaction.
Review Process: Once your request is submitted, it will undergo an internal review to verify eligibility and assess for any unusual account activity. We may contact you for additional information during this review.
Approval and Processing Time: If approved, refunds will be processed within 7-10 business days. Refunds will be issued to the original payment method, and you will receive a confirmation email once the refund has been completed.
5. Contact Us
For questions or assistance with the refund policy, please submit a request at https://support.vitaltechresults.com/. We’re here to help with any concerns regarding your subscription to Campaign Engineer, Form Engineer, or Profile Engineer.